Last Updated: July 2026
At ConsentMD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website or use our products and services.
By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.
Information We Collect
We may collect the following types of information:
- Personal Information: This may include your name, email address, phone number, postal address, and any other information you voluntarily provide when filling out forms on our website, creating an account, or contacting us.
- Usage Information: We may collect information about your interactions with our website and services, including your IP address, browser type, operating system, device information, pages visited, features used, and browsing behavior.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to improve your experience, remember your preferences, analyze website traffic, and enhance our services.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide, maintain, and improve our products and services.
- To create and manage your account.
- To communicate with you and respond to your inquiries or support requests.
- To personalize your experience on our website and within our applications.
- To send service-related communications, updates, and notifications.
- To send marketing communications, promotions, and newsletters if you have provided your consent.
- To monitor, analyze, and improve website performance and user experience.
- To comply with legal obligations and enforce our Terms of Service.
Sharing Your Information
We may share your personal information with the following parties when necessary:
- Service Providers: We may share information with trusted third-party vendors and service providers who assist us in operating our website, providing our services, hosting infrastructure, processing communications, or performing other business functions on our behalf. These providers are contractually required to protect your information.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, court order, or governmental request, or when necessary to protect our legal rights, users, or the public. We do not sell your personal information to third parties.
Data Retention
ConsentMD retains personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with applicable legal, regulatory, contractual, and business obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required for these purposes, we securely delete, anonymize, or otherwise dispose of it using appropriate security measures.
If you close your account or request deletion of your personal information, we will process your request as described in the Data Deletion Requests section below unless we are legally required or permitted to retain certain information.
Data Deletion Requests
You have the right to request deletion of your personal information that ConsentMD maintains, subject to applicable legal and regulatory requirements.
To request deletion of your personal information, please contact us at: support@consentmd.ai
Please include sufficient information to help us verify your identity and process your request.
We will review and respond to your request within a reasonable timeframe. Once your request has been verified, we will delete your personal information unless we are required or permitted by law to retain certain information for legal, regulatory, security, fraud prevention, dispute resolution, or legitimate business purposes.
Your Choices
You have the following choices regarding your personal information:
- Access and Correction: You may request access to, update, or correct your personal information by contacting us.
- Marketing Communications: You may opt out of receiving marketing communications by following the unsubscribe instructions included in those communications or by contacting us directly.
- Data Deletion: You may request deletion of your personal information as described in the Data Deletion Requests section above.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of our services after any updates constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or if you wish to exercise your privacy rights, including requesting access to or deletion of your personal information, please contact us:
ConsentMD
Email: support@consentmd.aiSMS Privacy Notice
SMS opt-in information and phone numbers collected for SMS communications are not shared with third parties or affiliate companies for marketing purposes.
SMS Terms & Conditions
SMS Consent Communication
The phone numbers collected as part of the SMS consent process are used solely for providing SMS communications from ConsentMD and will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from ConsentMD, you may receive messages related to:
The phone numbers collected as part of the SMS consent process are used solely for providing SMS communications from ConsentMD and will not be shared with third parties for marketing purposes.
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Account notifications
- Promotions or offers (if applicable)
Example:
“Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messages from ConsentMD at any time.”
Message Frequency
Message frequency varies depending on your interactions with ConsentMD and the services you receive.
Example: “You may receive up to 2 SMS messages per week regarding appointments, billing, or account status.”
Potential Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may vary depending on whether messages are sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from ConsentMD by:
- Submitting an online form that includes SMS consent.
Opt-Out Method
You may opt out of SMS communications at any time by replying STOP to any SMS message.
You may also request removal from our SMS messaging list by contacting us at: support@consentmd.ai
Help
If you are experiencing issues with our SMS service:
Reply HELP to any SMS message, or contact us directly:
Email: support@consentmd.ai
Phone: +1 (773) 904-9086Additional Options
If you do not wish to receive SMS messages, simply do not provide SMS consent when completing our forms.
Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- Reply STOP to unsubscribe at any time.
- Reply HELP for assistance.
- Additional information is available in this Privacy Policy and our Terms and Conditions.